FAQ
Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to jbwallart@gmail.com
I accept PayPal payments.
If you don't have PayPal account, it's OK.
You can pay with your Credit Card through PayPal, without having to sign up for a paypal account.
To do so, please follow these directions:
1. Choose Check out with PayPal Option.
2. Choose Create an Account.
3. You will be forwarded to PayPal Guest check out, where you can pay directly with your bank card WITHOUT having to sign up for a PayPal account.
Sizes are shown all set combined.
Yes, it come on the wooden frame. Stretched on a 1,5" (3 cm) stretcher bars wooden frame. The image continues around the sides, mirror wrapped and Ready to Hang
The reproduction of colors may vary from monitor to monitor.
We can make a picture for you from your image, for this send us an image (photo) and write how the picture should look like - its size and number of panels, color without change or black and white, etc. We will be happy to make canvases from your photos - you just need to write to us about it and we will make a personal order. Mailing address for personal order - jbwallart@gmail.com
After ordering, we will send you a tracking number for the parcel using which you can track the movement of the parcel on the carrier's website (for the USA, this is USPS). Or you can contact us jbwallart@gmail.com
and we will be happy to inform you about the status of the parcel.
We stated that we need 1-2 working days to produce it and carefully wrap it and 30 business days to deliver. But usually it take 2 weeks for the post office to deliver, but sometimes it takes and more.
If your artwork arrives not in perfect condition, please email us at jbwallart@gmail.com with photos of the item AND photos of the box it arrived in, and we will gladly ship you a replacement, at no additional cost.
You can only return and exchange an unopened item, please contact for help. In the case of a return, you will need to pay for return shipping, in the case of an exchange, you will need to pay for the return and reshipment.
If your package is lost in the postal system, we will arrange for a new one to be shipped out to you.
Care picture printed on canvas is very simple:
1. To wipe the dust, use a dry cloth, without strong pressure on the surface.
2. A couple of times a year, you can carry out wet cleaning: with a cloth soaked in warm water, it is necessary to wipe the picture, then dry.
VERY IMPORTANT!
The picture can not be hung in damp places, such as swimming pools, saunas. It is also desirable to have a picture in direct sunlight or under the air conditioner.
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